refund policy

All payments made for the Platform and Services, including subscription fees, paid plans, usage credits, add-ons, trial conversions, renewal charges, and payments processed through autopay mandates, payment gateways, app stores, UPI, cards, net banking, wallets, or any other payment method, are final and non-refundable, except where a refund is required under applicable law or expressly approved by the Company in writing. You may cancel your subscription at any time through your account settings, payment provider, app store, bank mandate settings, or any other method made available by the Company. Cancellation will stop future renewals, but your access to paid Services will continue until the end of the then-current billing period, unless otherwise stated by the Company or required by applicable law.

No prorated refund, partial refund, credit, extension, transfer, or reimbursement shall be issued for any unused portion of a subscription period, unused credits, unused features, promotional benefits, discounted plans, trial periods, or partially used Services. If you cancel after a renewal payment has already been processed, such renewal payment shall remain final and non-refundable, except where a refund is required under applicable law or expressly approved by the Company in writing. You are responsible for cancelling your subscription or autopay mandate before the next billing date if you do not wish to be charged for the next billing cycle.

The Company shall not be liable for charges incurred due to your failure to cancel the subscription, payment authorisation, or autopay mandate before renewal. Where payments are processed through third party platforms, payment gateways, banks, card networks, UPI autopay, app stores, or other payment service providers, the processing, cancellation, refund timeline, and chargeback handling may also be subject to the terms, policies, and technical processes of such third parties. If your account, subscription, paid plan, access, credits, or Services are suspended, restricted, cancelled, or terminated due to breach of these Terms, violation of law, misuse of the Platform, restricted content, fraudulent activity, payment failure, chargeback abuse, or any other prohibited conduct, you shall not be entitled to any refund, credit, compensation, extension, transfer, or reimbursement for any amount paid or unused Service value, except where a refund is mandatorily required under applicable law.

The Company may refuse, reverse, suspend, or cancel any transaction that appears to be fraudulent, unauthorised, suspicious, technically erroneous, in violation of these Terms, or in violation of applicable law or payment provider requirements. In case of duplicate payment, failed transaction where the amount has been debited, payment gateway error, bank error, UPI error, card network error, app store error, or any similar technical payment issue, the Company shall not be obligated to provide any discretionary refund. However, the Company may verify the transaction and cooperate with the relevant payment service provider, bank, card network, UPI system, app store, or payment gateway for any reversal, correction, chargeback, or adjustment that is mandatorily required under applicable law or the rules of such payment provider.

Any such reversal, correction, chargeback, or adjustment shall not be treated as a refund granted by the Company, but as a technical or legal payment correction processed through the relevant third party payment system. The timeline, eligibility, approval, and processing of such correction shall depend on the applicable payment provider, bank, card network, UPI system, app store, or payment gateway. The Company may change subscription fees, plan features, billing cycles, trial terms, renewal terms, or refund rules from time to time.

Where required by applicable law, the Company may provide notice of material changes. Continued use of the Platform or Services after such changes become effective shall constitute acceptance of the updated terms. Nothing in this Refunds and Cancellations section shall limit or exclude any refund, remedy, consumer right, or liability that cannot be limited or excluded under applicable law.